Terms of service

Overview

This website is operated by Planticana. Throughout the site, the terms “we”, “us” and “our” refer to Planticana. By visiting our site and purchasing from us, you agree to these Terms of Service.


🌱 Products

  • We sell live plants, seeds, and gardening products
  • Plants are natural items, so size, shape, and color may slightly vary
  • Images are for reference only


📦 Orders

  • We reserve the right to accept or reject any order
  • Orders will be processed after successful payment
  • Once dispatched, orders cannot be cancelled


🚚 Shipping

  • Delivery time is usually 3–7 working days
  • Delays may occur due to weather, courier issues, or location
  • We are not responsible for courier delays once dispatched


🔁 Returns & Refunds

  • Returns are accepted only for damaged or wrong products
  • Unboxing video is required for claims
  • Refunds or replacements will be processed after verification


🌿 Plant Care Disclaimer

  • Plants are living products and require proper care
  • We are not responsible for plant damage after delivery
  • Care instructions are provided for guidance only


💳 Payment

  • We accept online payments only (UPI, cards, etc.)
  • Orders are confirmed only after successful payment


⚠️ Limitation of Liability

Planticana is not responsible for:

  • Damage due to improper handling after delivery
  • Loss caused by courier delays
  • Natural variations in plants

 

📞 Contact Us – Planticana We’re here to help you 🌿💬 WhatsApp Support 📱 Chat with us on WhatsApp:  

👉 https://wa.me/917600760639


🕒 Support Timing

Monday – Saturday
10:00 AM – 7:00 PM